Managed Services

We provide managed IT services for organizations in Colorado Springs and throughout Southern Colorado that want reliable, secure systems without constant surprises. Our approach is straightforward: protect your environment, support your team, and make sure technology decisions hold up over time.

We offer two managed service options depending on how hands-on you want us to be: Frontier Enterprise and Frontier Essentials. Both plans are built on the same technical foundation, but they differ in how support is delivered and how proactive we are on your behalf.

Two ways to work with Frontier IT

The right plan depends on whether you want IT to be something you actively manage, or something that quietly stays out of the way.

Frontier Enterprise – proactive managed IT

Frontier Enterprise is designed for organizations that want predictable costs, proactive support, and fewer decisions to make when something goes wrong. Support is included, monitoring is continuous, and security is layered and actively managed.

This plan includes:

• Unlimited remote and onsite support during business and extended hours
• Proactive monitoring of workstations, servers, networks, and hypervisors
• Managed endpoint protection and endpoint detection and response
• Managed DNS filtering and security information and event monitoring (SIEM)
• Initial cybersecurity and phishing awareness training
• Ongoing monthly security awareness training and quarterly phishing testing
• Server and workstation backups with regular verification
• Network documentation, vendor coordination, and technology planning

Frontier Enterprise is a good fit for businesses that want stability, stronger security, and an IT partner who is actively watching for issues before they become outages.

Many Enterprise clients also engage us for IT consulting when planning office moves, infrastructure refreshes, or long-term technology strategy. Consulting can be used to design improvements that we then support on an ongoing basis.

Frontier Essentials – protected, on demand support

Frontier Essentials is a more flexible option for organizations that want strong technical protections in place but prefer to use support as needed. We install and manage the same core monitoring, security, and backup tools, but hands-on support is provided using pre-purchased blocks of hours.

This plan includes:

• Monitoring and patching for workstations and servers
• Managed antivirus, antimalware, antiransomware, and endpoint detection
• Server and workstation backups

When help is needed, support time is deducted from your purchased hour block. This model works well for smaller teams, organizations with internal IT staff, or businesses that want cost control while still maintaining a protected environment.

Frontier Essentials clients often use consulting services for guidance on larger decisions, even if they do not need full proactive management.

Transparent pricing

We believe pricing should be understandable before a first meeting. Final pricing is always based on your environment and requirements, but the following reflects our standard starting rates.

Non-profit organizations receive a 20% discount on managed services.

A local infrastructure advantage

For clients with higher uptime requirements or centralized systems, Frontier IT operates alongside a local, privately owned data center through our sister company, Springs Hosting. This allows servers and critical systems to be hosted in a secure, redundant Colorado Springs facility while remaining fully supported by our team.

Some clients colocate systems locally, others run hybrid environments with cloud services, and many use a mix that evolves over time. The goal is flexibility without sacrificing reliability or support.

Which plan is right for you and how to get started

Both Frontier Enterprise and Frontier Essentials are built on the same technical foundation. The difference comes down to how much day-to-day responsibility you want Frontier IT to take on and how predictable you want support to be.

Frontier Enterprise is a good fit if:

• You want predictable monthly costs without worrying about support hours
• Downtime or security issues would significantly impact your business
• You prefer issues to be identified and addressed before your team notices
• You want ongoing security training, phishing testing, and deeper monitoring included
• You would rather focus on running the business than managing IT decisions

This plan works best for organizations that want IT to be stable, quiet, and actively managed.

Frontier Essentials is a good fit if:

• You have a smaller team or lower day-to-day support needs
• You are comfortable reaching out for help only when something comes up
• You want strong security and backups in place without full proactive management
• You want tighter control over support costs using prepaid hour blocks
• You have internal staff handling part of your IT environment

This plan is often a good fit for organizations that want flexibility and protection, but are comfortable being more involved.

Getting started

Most engagements begin with a conversation about your current environment and what prompted you to look for managed IT services. We’ll talk through your systems, priorities, and risk tolerance, then help you decide which plan fits best.

From there, we provide a clear proposal that outlines pricing, scope of support, and how the relationship works. Some organizations start with managed services right away, while others begin with a short consulting engagement to plan changes before moving forward.

The goal is clarity and alignment from the start, not pressure or long-term commitments before things make sense.