VOIP for small businesses

In today’s mobile world, being tied down to a landline is more inconvenient than ever. You can’t always remain by your desk phone, waiting for a call. You don’t want to give out your personal cell number to clients. You could purchase a business cell, but really — who needs the added expense? What if there was a solution that could free you from the ball and chain of your traditional desk phone, cut your business’ phone bill and throw in a few extra perks? If this sounds appealing, converting your company’s phone service to VOIP should definitely be on your to-do list. Just what is VOIP? What are examples of the advantages and disadvantages for small- to mid-sized businesses? We here at Frontier IT in Colorado Springs answer these questions and outline and five reasons why your business needs VOIP — yesterday.

What is VOIP?
VOIP, or voice over internet protocol, is a technology that allows users to make voice calls using a high-speed internet connection instead of a traditional landline. Users can place calls from their computers, special VOIP phones or even regular phones that have been fitted with an adapter.

Why does my small business need VOIP?
What’s so great about VOIP? What about VOIP isn’t great? Advantages, when compared to traditional landline service, include lower hardware costs and cool extras like hold music, call screening and auto attendant. These positives are just the tip of the iceberg, though. When it comes to the copious additional perks offered by VOIP providers, it’s safe to say there’s a little something for everyone. While features vary by provider, you can count on the following highly efficient perks:

    1. Free domestic calling. You just shouldn’t have to pay for domestic calls anymore. Those pennies per minute add up, especially when multiplied by several employees.
    2. Dirt-cheap international calling. Pretty hard to resist, right? What’s more, many providers offer additionally reduced rates or even free calling to international business hotspots like Mexico City and entire countries like Canada and Germany.
    3. Phone numbers that follow you. With VOIP, you can forward your desk phone calls to your mobile phone, or any other phone, easily via an online portal. How’s that for breezy? (Bonus: Cisco Meraki’s VOIP system features an optional browser extension that allows users to dial from their browsers by simply clicking on phone numbers.)
    4. The ability to access your voicemails online. The portal comes into play yet again by allowing users to play, delete, forward and even email their voicemails. Some services even transcribe voicemails and email or text them to users.
    5. The ability to host ultra-productive conference calls. What if you could share attachments and sync calendars during audio and video conference calls? With VOIP, you can. Talk about a productive meeting.
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Are there any disadvantages?
Not any longer. While some VOIP users experienced occasional less-than-perfect call quality in years past, this issue is a thing of the past thanks to the advancement of technology. It’s certainly not something your business will experience with a state-of-the-art business VOIP provider like Cisco Meraki or Digium Switchvox.

I’m ready to take the plunge. What’s next?
We recommend calling a managed service provider, or MSP. MSPs like Frontier IT offer IT consulting services, disaster recovery planning, help-desk support, server and network monitoring, and so much more. An MSP can coordinate your business’ VOIP transition, ensuring it’s a smooth and stress-free one.

If you’re interested in talking to an expert about the immense value that VOIP can offer your small or mid-sized business, give us a ring. We’ll pick up with you guessed it our VOIP phones. (Like we’re going to use landlines and miss out on all these perks!)

Like what you read? Looking for additional tips and tricks to help small business owners succeed? Check out more of our blog posts here.